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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All TRUE products

The group «New Technologies» offers products from the plant TRUE: refrigerator and freezer showcases, floor-standing refrigerator and freezer cabinets, combined refrigerator cabinets, temperature-controlled refrigeration equipment, prep tables, refrigerator tables for sandwiches and salads, pizza, cabinets with work surfaces, floor elements, countertops, chef bases, commercial equipment with glass doors, full-size commercial equipment, retail equipment with an air curtain and curved glass, milk coolers, thermal cabinets, bar refrigerators, beverage dispensers, coolers for bottles and glasses
  • Refrigeration equipment TRUE
    Refrigeration equipment
    T, TS, STA, STG, TSD, GDM, etc.
  • Freezer equipment TRUE
    Freezer equipment
    T, TS, STA, STG, STR, etc.
  • Combined refrigerator cabinets TRUE
    Combined refrigerator cabinets
    T-23DT-HC, T-49DT-HC, etc.
  • Temperature-controlled refrigeration equipment TRUE
    Temperature-controlled refrigeration equipment
    T-19F-FLX-HC, etc.
  • Prep tables TRUE
    Prep tables
    TSSU, TFP, TPP, etc.
  • Floor elements and countertops TRUE
    Floor elements and countertops
    TWT, TUC, TCR/TCF, etc.
  • Chef bases TRUE
    Chef bases
    TRCB-36-HC, TRCB-52-60, etc.
  • Commercial equipment TRUE
    Commercial equipment
    GDM, TVM, FLM, TOAM, TAC, etc.
  • Commercial equipment with curved glass TRUE
    Commercial equipment with curved glass
    TCGG, TDM, TGM, etc.
  • Milk Coolers TRUE
    Milk Coolers
    TMC-34, TMC-49, TMC-58, etc.
  • Thermal cabinets TRUE
    Thermal cabinets
    TH, STA, STG, STR, etc.
  • Refrigeration equipment for bars TRUE
    Refrigeration equipment for bars
    TBB, TBR, TDD, TDR, TD, T, etc.

NEW TECHNOLOGIES GROUP

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